We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LovesHairTherapy (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://loveshairtherapy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So far so good. I got here crazy fast and it looks very nice. I washed it and bleached the knots and this is my first day wearing it so it’s up to time to see what happens. There was some shedding when I washed it but I believe that was just loose hair coming out. Hopefully there is little to no shedding, but I’m happy with the results thus far.
12 Jul 2019 09:24
the hair is beatiful but its not full
10 Jul 2019 07:25
I honestly love this wig. I lifted it with bleach and developer and it took very well. Knots bleached flawlessly. I’ve had this item for about 3 weeks now. The pictures are very recent. I strongly recommend this wig. The texture is still amazing. Can’t wait to buy more from this great vendor. In terms of communication, I don’t like to be bombarded with texts so it was perfect by me.
9 Jul 2019 21:20
Hair doesn’t really shed good curl pattern I love it and that’s my 3rd time buying it
9 Jul 2019 09:18
8 Jul 2019 19:05
The curls are as seen in the picture, the hair is really soft, minimal shedding.
5 Jul 2019 22:36
Literally love the wig . It’s mostly ab the install . But it was soft . Came super fast and is very easy to maintain . Totally love this . But more updated on my IG : _an.oit__
5 Jul 2019 12:10
Very nice hair I will be ordering again
5 Jul 2019 05:01
Love it thanks
4 Jul 2019 08:17
amazing curls amazing hair
4 Jul 2019 07:21
Love everything about it . Really soft
3 Jul 2019 15:51
Beautiful wig and very nice curls I'm very happy with the product came very fast
3 Jul 2019 03:17
2 Jul 2019 03:10
perfect . curls are perfect. i believe it's true to length &. the lace is beautiful. the edges are sexy aswell. nothing bad i can say , being installed today so i'll post more pics
1 Jul 2019 03:16
Such good hair!
29 Jun 2019 12:12
I received my package within three days, shipping is always fast with this company. The hair is so soft and it straightens really well. I always order from this vendor and they never disappoint.