We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LovesHairTherapy (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://loveshairtherapy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair came really fast! I ordered on Friday and received the hair on Monday. The store kept in contact with me through the entire shipment. I do recommend the hair especially for the price.
4 Jul 2019 08:41
3 Jul 2019 03:17
This is a very good quality of hair with no shedding
2 Jul 2019 18:38
I have not tried the hair yet, but they are very soft to the touch and the delivery was super fast, 6 days!! Good store communication throughout the process also
1 Jul 2019 09:43
I haven’t made it into a wig or installed it yet but it came really quickly and came with a wig cap too. The curl pattern looks really good and the hair looks healthy
1 Jul 2019 06:04
Great quality hair and very beautiful
30 Jun 2019 17:23
Hair is absolutely beautiful! Accurate lengths and fast shipping! Will order from here again.
30 Jun 2019 14:18
I love this hair will definitely order again
28 Jun 2019 04:14
just received my order, I'm so glad it was delivered early. the hair feels soft, can't wait to wear it
27 Jun 2019 13:46
Very satisfied. I love ordering from here, their hair is soft and little to no shedding.
25 Jun 2019 18:08
I got this hair in for my birthday. Due to the hair being affordable it does shed a little nothing major, the hair is meant for a wet and moisturized look. The less you manipulate the hair you should be fine.
23 Jun 2019 18:32
Came super fast! The hair is so pretty!!
23 Jun 2019 09:03
Super beautiful!! The hair is soft. To recommend
21 Jun 2019 11:38
Very soft & beautiful. Took color well without changing the curl pattern.
21 Jun 2019 06:08
The curls are poppin woahhh chileeeee! The closure comes pree plucked with baby hairs. It comes in an easy to transport pink zip lock bag.
21 Jun 2019 01:39
Hair looks good. Shipment came earlier than expected.
18 Jun 2019 14:14
The hair took just over a week to be delivered which isn’t that bad. When styling hardly any shedding. Water & conditioner helps with the curls but shea moisture styling cream helps a lot. The hair is so soft. I’ve gotten a lot of compliments. I bought the hair as a her friend purchased it as well. Contact with the store was very good. Very happy with unit. No complaints
18 Jun 2019 01:45
Amazing product, at first I weren’t sure if it was true to image, but as I spray it with water and curling enhancers the water waves really show. Perfect. Haven’t yet installed but so far so good x