We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LovesHairTherapy (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://loveshairtherapy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this hair it is really soft I am editing my YouTube video I am going to upload how I install it and initial review
8 Jul 2019 15:13
I love this hair. This is my third time purchasing and it never disappoints. Shipping is super fast, recieved in canada in only 4 days just in time for my hair appointment!!. The curls are full and beautiful very soft and does not tangle. I've worn this hair for 2 months before and after every wash it goes back to brand new. Ive gotten so many compliments on it already. So perfect thank you!!
6 Jul 2019 23:04
Will uploadpics after but hair beautiful
6 Jul 2019 07:44
The hair is really nice and full so far, it came really fast and really soft, the frontal came lightly pre plucked
5 Jul 2019 09:31
2 Jul 2019 03:32
I forgot to take pics of the packaging but here are pics of when I bleached the knots and made the wig. I also bleached the hair to achieve this colour and the hair took very well to it and did not damage it in any sort of way and I received minimal shedding. I have not plucked the frontal but you can see that it is already very natural looking
1 Jul 2019 14:55
Really nice and soft was on holiday and its held up so well also was sent really quickly
29 Jun 2019 10:21
The hair is lovely and true to length,l love the curls can’t wait to install it.my second time buying with this company,I’m buying more soon l just love their hair.
28 Jun 2019 05:21
The hair looks so soft, and really nice. I can't wait to use it
24 Jun 2019 22:40
I’m very satisfied hair is very nice to touch no shedding from what I can see now. I’m getting the hair installed in a few days so I’ll come back with more pictures. It took about a week from purchasing to receive my order in Hawaii
18 Jun 2019 10:44
The hair texture is so silky! Feels good! Exactly as described. The store communicates well and shipping was fast! I am satisfied with the hair. Time for a slay! :D
9 Jun 2019 04:29
OMG the hair is so so sos soft and pretty as soon as I opened the packed to feel it was gorgeous. I absolutely love it I will definitely be ordering here again. AMAZING
4 Jun 2019 20:22
This hair is so soft curls absolutely beautiful before and after u wash it love this hair will be buying back
3 Jun 2019 23:45
Amazing no shedding perfect
29 May 2019 17:56
Beautiful hair, I love it
26 May 2019 05:13
I just received my locks and I am satisfied with the quality and lengths that are the right. The package was delivered to me quickly and arrived in good condition. I will tell you more about the quality after wearing them.
21 May 2019 20:55
I haven’t installed the hair yet but I really love the quality I will post a picture soon