We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LovesHairTherapy (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://loveshairtherapy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hair looks as pretty as the picture but I’m going to install it on in a few weeks I’ll update you guys
12 Jul 2019 10:04
I bought this hair just to try it and I love it,its lovely a bit thin but. good for the price. I order one more for a friend bday. have not installed mine as yet but will post a pic when we both install them
6 Jul 2019 13:48
Love the hair. It’s so soft and the curls are amazing. Ordered it Tuesday and it came Friday which is amazing. I dyed it off black so it could look more like my natural hair color. Washed it and it shedded some but it’s curly hair so it’s expected. I’ll post more pics once the hair is installed.
3 Jul 2019 09:43
very satisfied with the product I love it definately gonna purchase again highly recommend
1 Jul 2019 00:37
30 Jun 2019 11:56
28 Jun 2019 04:37
Good quality hair thank you so much!!!!
23 Jun 2019 06:20
The hair is supper soft and once you wet it the curls are sooo pretty, lace frontal blended very well
21 Jun 2019 22:55
It is a present for my mother. She is there superblij note the curls are beautiful, soft and not heavy. Also was the delivery very quickly. 4 working days and fun packed!!! Thank You.
21 Jun 2019 19:01
I love this lace front wig! I was hesitant at first since this is my first wig. The wig came fast, it was soft, the curls are gorgeous. The lace practically blended in to my skin with minimal effort.
21 Jun 2019 08:25
Got in 2 days I ordered it Wednesday it came Friday morning the hair is really soft and it’s not shedding .. it came tinted and very affordable I love it
19 Jun 2019 07:00
im giving it a 4 stars because the Communication wasnt All there and i haven't Tried the wig on yet she's a beauty .....and the Delivery Was Fast
18 Jun 2019 06:53
Okay the reason I gave this a 4 star is because I hate the hair when it’s dry yes it’s a little soft but it sheds bad and the ends look horrible but wen it’s wet it’s beautiful hair all theses pictures are from when it was wet
18 Jun 2019 01:52
Quickest delivery ever!!! It took less than 10days. The hair quality is beautiful soft and light on your head. The store is reliable and I'm definitely placing more orders from now on!
13 Jun 2019 20:05
Hair was nice does not shed a lot
13 Jun 2019 08:27
in love with my wig the are so soft and it's true to length, fast shipping good communication.
13 Jun 2019 01:02
Serious store fast delivery in 4 days hair in 18 inches very natural seems short but that's because they are wavy.