We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of LovesHairTherapy (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://loveshairtherapy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This Hair Is Amazing ! It’s So Soft , Curls Hold & Have Lots Of Body & Volume. 22 Inches Is More Than Enough
7 Jul 2019 00:10
This hair is amazing. I love the hairline. Great quality and the curls just bounce right back. There’s some shedding and the hair doesn’t have as much volume so I would suggest adding 1 bundle. But overall it’s beautiful, the texture is amazing and I recommend it.
6 Jul 2019 17:47
Flat irons so welll I loved the curl, the texture of the hair is amazing I will continue ordering from this vendor communication is great
4 Jul 2019 19:30
wonderful quality, hair is really soft
1 Jul 2019 00:22
The wig is everything, it’s been 2 weeks since I installed it, it still retains its curls. The shipping too is very fast. The store was always getting in touch till I received it. This is not my first time of ordering in this company, and I will order again and again.
26 Jun 2019 17:44
I’m so in love I have just found my new hair store ... It was exactly how I expected it, And my hair arrived in 2 business days......
25 Jun 2019 01:23
Very nice hair
21 Jun 2019 18:36
21 Jun 2019 11:47
Great communication the whole time! The hair is very soft and exactly described definitely a satisfied customer
20 Jun 2019 09:33
The hair is soft and bounce well, I like that. I did not install as yet, I do not have the time.
20 Jun 2019 07:03
20 Jun 2019 07:02
Hair is soft and nice.
19 Jun 2019 18:25
Amazing hair very soft
16 Jun 2019 18:18
Love this hair installed the unit and it fit well little to no shedding will be purchasing again soon .
16 Jun 2019 04:49
Really soft and doesn’t shed at all. In love with the hair
7 Jun 2019 13:30
i love it.the texture of this wig is soft and manageable. look natural as one on hair.i rate this. product a +100 recommends this store and his product to friends and family